Albana Store Exchange & Return Guide: Everything You Need to Know
What is the exchange policy at Albana Store?
You can request an exchange within 3 days of receiving the order, provided that the product is in its original condition with all attachments.
What are the conditions for approving an exchange?
The product must be unused, in its original condition, with all attachments, and be of equal or greater value than the exchanged product. It must also not be custom-made for the customer.
How much are the shipping fees for exchange requests?
The shipping fee for both ways is 50 within the Kingdom and 150 for international orders.
What are the cases in which a product cannot be exchanged?
If the security sticker has been removed or tampered with, if the product has been used or damaged, or if it has been customized for the customer with modifications.
What is the return policy at Albana Store?
You can return the product if it arrives damaged or does not match the ordered item within 24 hours of receipt, provided that it is in its original condition and packaging.
What happens when returning a defective product?
The product will be inspected, and if a defect or damage is found, the paid amount will be refunded in full.
What happens if the exchange or return conditions are not met?
The request will not be accepted, and the product will be shipped back to the customer, who will bear the shipping costs.
Who is responsible for international shipment fees and taxes?
The customer is responsible for all customs duties and taxes imposed on the shipment in their country.
What is the goal of Albana Store?
It aims to be the first destination for misbaha and unique ring enthusiasts by offering high-quality products with distinctive designs.
What makes Albana Store’s products special?
It offers a selection of misbaha and rings made from natural gemstones with unique designs that reflect refined taste.
